There is a variety of methods for creating an order with Mushbox. Please note our head office is located in Canada so all payments must be processed at that location. Our credit card billing system does accept US and CA funds and each location will be billed in there own currency. Please read below for more details.
We currently accept Visa, Mastercard and American Express in CAD funds however we can only bill Visa and Mastercard in USD funds. Your order will be processed in the currency of your billing address. You can process an order automatically online with your credit card or you can create an order and choose telephone to submit your final payement.
What will show on my card statement? All credit card transactions will show as billed from "Innersight Trading" on your statement. This is the main parent company and is used to provide some discretion to our customers, no mention of mushroom kits or Mushbox will show on your statement.
*Special Note for customers using Gift Cards. The back of the card has a website where you can check the balance left on it, and on that website there is a place where you can register the card with your actual address in case of it becoming lost or stolen. Once you have registered the address on your card you can use it on websites like ours that require more information to be processed. After doing this your Gift Card should be approved on our website.
*Different billing and shipping address? If you need to place an order and you have a different address for your billing and shipping locations we will require an extra process of confirmation before we can ship your order. Due to recent fraud attempts we will require a phone call confirmation with owner of the credit card matching the phone number on the order. After we have confirmed the order is being made by the card owner it will be shipped to the different address. Please contact us if you have any questions regarding this policy.
Ordering with Credit Card Via Telephone. If you are not familiar with the internet and want to place an order over the phone we would be happy to create your order and process it over the phone in person. Please note you still require a credit card to complete a telephone order as we will take your details and process them in real time over the phone. It would then be processed the same as a regular order.
It is important to know what you want to order before calling us, and also please have your shipping and billing information on hand to expedite the process. Please call us toll free, Monday to Friday 10:00 am to 5:00 pm pacific standard time at : 1-888-GRO-MUSH (476-6874). If you do not get an answer please leave a detailed message and we will return the call as soon as possible.
Ordering via snail mail: money order, cash, or bank draft. Another accepted payment method is using the mail and sending in a money order, bank draft, cash, or even your credit card details to process manually. We can also accept credit card information via Fax. If you choose to send in your payment using the mail it is very important to take certain precautions to ensure your payment arrives safely. *Please understand that the customer is 100% responsible for all mail payments until they have been delivered to us. If you do not take the necessary precautions we cannot be held liable if it does not reach us.
How to place a mail order: Add the items you want to the cart and click checkout. Then after adding all your billing and shipping information choose MAIL as the payment method. Next it will confirm the order and you can submit it for completion. Now you can print off the order details ( all we need is the order number ) and mail them in with your full payment. *If your sending a money order make sure it is an INTERNATIONAL one and cashable in Canada, otherwise it will be returned and your order will not be completed. The address will be provided at the time of submitting the order. As soon as your payment is received we will update the order as paid and it will ship within days, you will get an email with those details as well. Please use the Support Form for any questions.
Suggested Mail Order Precautions:
Always send your payment with a tracking number.
Make sure your package is insured for the value of its contents.
Verify it is only payable to Innersight Trading.
Make sure the contents are not easily identified as cash money.
You can also send personal checks but due to previous incidents we will require a 30 day hold on any personal or company checks. Cashies checks are accepted without hold.
We take your privacy very serious and have always kept our customers data safe. Mushbox.com's online store does require the customer to enter their name, address, telephone number and email address in order to purchase products online. This information will not be sold, rented or otherwise dispensed to any other individual, organization or company.
Mushbox.com might possibly record the email address of anyone who provides it or is requesting a catalog, brochure, or pro forma invoice via email, to facilitate future communications. Mushbox.com does not make this address available to any other individuals, organizations or companies at any time.
Mushbox.com Product Disclaimer
You must read and agree to our disclaimer before ordering any of our products I, the purchaser, am at least 18 years of age. I understand that growing some spore strains may be illegal in my country to cultivate and/or consume. I take FULL LEGAL RESPONSIBILITY for my own actions, & those associated with me, in regards to these mushrooms, spores, or any part thereof. Further, any legal suits, actions, or matters are the sole responsibility of the purchaser & NOT of Mushbox.com, or any associates of Mushbox.com. These spore specimens are for COLLECTION, RESEARCH, or MICROSCOPY PURPOSES ONLY. I understand that any other use, mis-use, or intent, may be ILLEGAL & DANGEROUS. By placing an order with Mushbox.com, I agree to abide by all stipulations stated above and below.
The purpose of this web site is to provide information. The authors provide the information "as is" and cannot be held responsible for errors in the content of this site. It is not the intention of the authors to encourage people to break the law or to promote the use of illicit drugs. Purchasing our products indicates that the buyer is legally able to do so and is over 18 years of age.
Mushroom products contained herein are provided FOR EDUCATIONAL and INFORMATIONAL PURPOSE ONLY. mushroom information contained herein shall NOT be construed to constitute a recommendation or advocate the commission of any illegal act.
The Site may contain external links to other mushroom internet sites for the convenience of users. The Site is not responsible for the content of these external sites, nor do we endorse, warrant or guarantee the products, services or information described therein.
You agree to indemnify and hold harmless the Site, its owner's), domain host, and administrators, from and against all civil or criminal Liability , claims, damages, costs and expenses, including legal fees, that may arise directly or indirectly from the use of any product contained herein.
In no event will this Site or any person or entity involved in creating, producing, administering, maintaining it, be liable for any direct, indirect, incidental, punitive, special or consequential civil damages or criminal prosecution arising out of the purchase of any site product. You verify that you are over 18 years of age, and will use site products for microscopy purposes.
Mushbox.com Refund and Return Details
In the circumstance were you need to return an item please setup arrangements with the support team by using the contact form. Once the item as been returned we can offer you store credit on a future order or negotiate a refund. If you decide to request a refund please be aware that we cannot refund any shipping fees that have been used to send your original order. There is also a transaction fee associated with processing a refund and we need to deduct 3.75% from the total amount to cover all fees associated with accepting your original transaction and then processing the refund.
If you accept replacements instead of a refund please be aware that you will be required to pay a new shipping fee to send the replacement items.
Any orders that have had replacements sent or a refund processed are no longer valid for future replacements or refunds associated with that original order. If we sent you replacements any options for a refund are voided. Please contact the Mushbox Support Team for any inquiries about a refund or replacements before returning your order.