Ordering with credit card - Fastest method.
All credit card transactions will show as billed from "Mbox" on your statement. This is the main parent company and is used to provide some discretion to our customers, no mention of mushroom kits or Mushbox will show on your statement.
*Special Note for customers using Gift Cards.
The back of the card has a website where you can check the balance left on it, and on that website there is a place where you can register the card with your actual address in case of it becoming lost or stolen. Once you have registered the address on your card you can use it on websites like ours that require more information to be processed. After doing this your Gift Card should be approved on our website.
If you need to place an order and you have a different address for your billing and shipping locations we will require an extra process of confirmation before we can ship your order. Due to recent fraud attempts we will require a phone call confirmation with owner of the credit card matching the phone number on the order. After we have confirmed the order is being made by the card owner it will be shipped to the different address. Please contact us if you have any questions regarding this policy.
If you are not familiar with the internet and want to place an order over the phone we cannot accept your credit card details via this method. Accepting credit card details over the phone is not secure and any website doing that is most likely not following the policy of there processor. We require all credit card payments go through the secure online systems.
Another accepted payment method is using the mail and sending in a money order, bank draft, cash, or even your credit card details to process manually. We can also accept credit card information via Fax. If you choose to send in your payment using the mail it is very important to take certain precautions to ensure your payment arrives safely. *Please understand that the customer is 100% responsible for all mail payments until they have been delivered to us. If you do not take the necessary precautions we cannot be held liable if it does not reach us.
Suggested Mail Order Precautions:
- Always send your payment with a tracking number.
- Make sure your package is insured for the value of its contents.
- Verify it is only payable to "Bestbox Packing"
- Make sure the contents are not easily identified as cash money.
Mushbox.com might possibly record the email address of anyone who provides it or is requesting a catalog, brochure, or pro forma invoice via email, to facilitate future communications. Mushbox.com does not make this address available to any other individuals, organizations or companies at any time.
All refund requests must be submitted within 30 days of ordering.
In the circumstance were you need to return an item please setup arrangements with the support team by using the contact form. Once the item as been returned we can offer you store credit on a future order or negotiate a refund. If you decide to request a refund please be aware that we cannot refund any shipping fees that have been used to send your original order.
If you accept replacements instead of a refund please be aware that you will be required to pay a new shipping fee to send the replacement items.
Any orders that have had replacements sent or a refund processed are no longer valid for future replacements or refunds associated with that original order. If we sent you replacements any options for a refund are voided. Please contact the Mushbox Support Team for any inquiries about a refund or replacements before returning your order.
Worldwide Shipping Information
All orders are shipped within 48 hours after payment has been received. This applies to business days only Monday through Friday. So if you order on Friday it might not be shipped until Tuesday the following week depending on what items you ordered. All orders are shipped from Canada using Canadapost.ca. We can work with Fedex or UPS but that requires an additional shipping quote. All orders are guaranteed for delivery once they have shipped. If an item goes missing we will have it re-shipped or refund your payment. All orders are sent with tracking to monitor the progress and verify delivery.